FAQ's

Booking my tickets

• Can I register to book on your website?
• What should I do if I haven’t received my tickets in more than 24 hours?
• How do I find the best prices?
• How can I book a train ticket?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Where is my booking confirmation email?
• Do I need to print my tickets?
• Is it worth to wait and book my tickets together?
• Which trains can I book?
• What travel insurance do we offer and how do I make a claim?
• How will I receive my tickets?
• Which are the advantages of booking flexible tickets?
• What happens if I haven’t received my tickets?
• Can I book my tickets by phone?
• Can I book bus tickets using your website?
• What happens if I lose my tickets?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• What should I do if I get the “no solution” screen?
• Can I book ferry tickets using your website?
• Can seniors get any discounts or special fares?
• How can I change the language on the website?
• Why should I book with RailClick?
• Can we get a special price if we are a group?
• When do cheap tickets become available?

  DB tickets are available 90 days in advance. 

  There are three ticket types available for cheaper travel: Saver-Ticket, Europa-Spezial Ticket and Sparpreis Ticket. 

  These tickets are available for travel within Germany as well as travel from Germany to other countries such as Italy, Denmark, Sweden, France and Switzerland. 

  The refund and exchange policies differ for each of these ticket types; please take a look at them on the booking page before purchasing your ticket.

• How do I change my personal details?
• Can I book a seat?
• How can I receive my tickets if I have entered the wrong email address?