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The ultimate travel guide to travel Germany by train


  • Can I get an invoice for my tickets?
  • What forms of payment can I use?
  • What can I do if I have been charged but I haven't received my tickets?
  • How do I find out if my booking has gone through?
  • How can I change the default currency?
  • Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
  • What should I do in case the payment isn’t successful during the booking in the payment gate step?
  • What should I do in case the connection is lost during the payment process?
  • Why do you charge a booking fee?
  • Can I get a VAT invoice?
  • Why my PayPal payment is not working?
  • Why is my payment rejected?
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