How can I cancel my ticket?
Cancellations are subject to the fare type chosen and your options are listed below:
- Flexpreis: These tickets can be cancelled and fully refunded until the day before departure. Refunds requested on the day of departure will incur a €19 fee. Tickets are valid for the entire day.
- Sparpreis: These tickets can be cancelled until the day before departure paying a €19 fee. Tickets are only valid for the selected train.
- Super Sparpreis: These tickets are non-refundable or exchangeable. Tickets are only valid for the selected train.
Where possible, you can cancel your booking by clicking on the link on the confirmation email.